1st Line Support Technician

1st Line Support Technician (MSP) Chichester / Bognor Regis area (PO20) £24,000 - £30,000 + excellent training, certifications, hybrid working and genuine career progression Are you working within an MSP / IT support co. and now looking for the next step in your IT career? We’re working with a highly regarded and growing Managed Service Provider with an excellent reputation for customer service and a genuinely supportive team environment. Due to continued growth, they’re looking for a 1st Line Support Technician to join their busy Service Desk team. This is a fantastic opportunity for someone who has already gained some good IT support experience, who enjoys helping people, wants exposure to a wide range of technologies and is keen to progress towards 2nd Line support and beyond. You’ll be joining a business that actively invests in training, development and certifications, with senior engineers who are happy to mentor and support your progression. What you’ll be doing: Acting as the first point of contact for clients via phone, email and helpdesk system Troubleshooting and resolving 1st line technical issues remotely Supporting users with Windows, Microsoft 365, passwords, connectivity and general desktop support issues Logging and managing tickets through to resolution in line with SLAs Keeping clients updated with clear, friendly communication Preparing and configuring laptops, desktops and new user setups Escalating more complex issues to 2nd Line engineers whilst continuing to learn from the wider team What we are looking for: Previous experience working within an MSP / IT Support Services environment is ESSENTIAL Strong customer service and communication skills Good understanding of Windows desktop environments and Microsoft 365 Experience working with ticketing/helpdesk systems A proactive attitude and genuine desire to learn and progress Full UK driving licence preferred What’s on offer: £24,000 - £30,000 salary depending on experience Hybrid / flexible working after training 9-day working fortnight Paid training and IT certifications Clear progression pathway towards 2nd Line Support / Projects / Cyber Security Teams Friendly, collaborative team culture Exposure to a wide variety of technologies and clients Long-term career opportunities within a growing MSP This role would suit someone currently working in a 1st Line Support / Helpdesk MSP Support role who is looking for more exposure, better training and a clear route to progress their technical career. Sound interesting? Apply today. Integral Recruitment is acting as an employment agency regarding this vacancy