Customer Service Advisor

Customer Service Advisor

Location: Denbighshire
Pay Rate: £14.42 per hour
Hours: Monday to Friday, 8:00am – 5:00pm
Break: 1 hour unpaid
Job Type: Temporary / Long-term opportunity
We are currently recruiting for a Customer Service Advisor to join our client’s team in Denbighshire.
This is a great opportunity for someone who enjoys speaking to people, is confident handling calls and is comfortable working on a computer. You’ll be the first point of contact for customers, so excellent communication skills and a friendly, professional approach are essential.
The Role:

Handling incoming customer calls in a professional and friendly manner
Responding to customer enquiries and providing accurate information
Dealing with queries, problems and requests efficiently
Updating customer records and information on computer systems
Processing information accurately and efficiently
Working closely with colleagues to resolve customer issues
Providing a high level of customer service at all times
About You:

Previous customer service or telephone-based experience is desirable
Confident and professional when speaking on the phone
Good computer skills and comfortable learning new systems
Excellent communication skills
Good attention to detail
Able to remain calm and professional when dealing with challenging calls
Reliable, organised and able to work as part of a team

If you are confident speaking to customers, comfortable using computers and looking for a Monday-to-Friday role, we would love to hear from you