Lead Management Manager

There's plenty about Topps Group that might surprise you. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales.

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

Are you passionate about turning opportunities into growth? Do you thrive in a fast-paced environment where accuracy, responsiveness, and collaboration make all the difference? If so, we'd love to hear from you.

We're looking for a Group Lead Management Manager to play a pivotal role in our organisation's success. As the first point of contact for incoming enquiries, you'll take ownership of nurturing leads with speed, precision, and a customer-first mindset-ensuring every potential client receives a timely, tailored experience.

In this highly visible role, you'll be at the heart of our growth strategy-qualifying opportunities, coordinating seamless communication, and connecting prospects with the right people across our wider sales team. You'll collaborate closely with stakeholders across the group, acting as the vital link between innovative marketing activity and operational delivery.

Manage all group lead streams; internal B2B CRM system, external lead gen platforms, physical estate & B2B web-based enquiries
Maintain accurate records and data across all platforms
Identify new B2B business opportunities using all platforms
Qualify inbound leads and assign them to appropriate sales channel
Review lapsed leads and identified opportunities for new B2B business
Manage and drive inbound queries and turn into sales leads
Monitor, track and respond to lead activity.
Generate regular reports on lead activity, conversion rates, and pipeline health
Be the key link with internal & external teams to drive our Group business forward
Optimise lead conversation by analysing sales trends
Monitor performance metrics, track service levels, and implement improvements
Use email and B2B CRM platform to manage campaigns and communications
Collaborate with marketing to refine targeting, messaging, and lead-gen campaigns
Identify patterns and suggest process improvements to increase lead conversion
Manage follow-up communications to keep leads warm and engaged

Use the external lead platforms to identify and track upcoming developments and update our sales force
Strategic partner updates on leads share and converted

To succeed in this role, you'll bring a solid understanding of sales principles and customer service best practices, with a genuine focus on delivering value to clients. You'll have p roven experience in sales, account management, and lead coordination , with a track record of achieving and exceeding targets. H ands-on experience using CRM systems and business tools (such as Spark, MS Office, or Nav), with confidence in managing data and processes is key and you will have e xcellent organisation and time management skills , with the ability to prioritise effectively in a fast-paced environment.

You'll thrive in a fast-paced environment, with the ability to perform under pressure while working both independently and as part of a collaborative team. You bring a proactive, solutions-focused mindset, confidently making decisions and taking ownership of your work. With strong problem-solving skills, you're quick to identify challenges and implement practical, effective solutions. Your exceptional attention to detail is matched by a genuine customer-first approach, and you communicate clearly and professionally at all levels, both written and verbal. With experience in a lead or supervisory office-based role, you're comfortable guiding processes and influencing outcomes. Above all, you have a growth mindset-embracing new challenges, continuously developing your skills, and striving to deliver excellence every day.

What we'll do for you

In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will give you a share of our success (up to 25% of your base salary). Then there's a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.

Diversity, Equity and Inclusion

At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from

We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. xwzovoh If you need any adjustments during the recruitment process, just let us know-we're here to support you.

Join us in shaping a culture where inclusion is more than a policy-it's a daily practice.