Policy Manager - Digital Commerce & Consumer Policy

Job Title: Policy Manager - Digital Commerce & Consumer Policy

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Location: London / Hybrid

Salary: £33,000 - £43,000 per annum based upon experience plus discretionary bonus and comprehensive benefits.

Job Type: Full Time, Permanent

Role Purpose:

The Policy Manager will lead and support the organisations's work on the regulation of online marketplaces, e‑commerce platforms and the sale of digital content and digital services. This includes business‑to‑consumer (B2C) marketplaces, consumer‑to‑consumer (C2C) platforms, social and peer‑to‑peer marketplaces and direct providers of digital content and digital services.

The role will focus on consumer protection, product safety, online fraud and scams, platform and seller responsibilities, enforcement, class action suits and the evolving regulatory framework affecting online marketplaces and the provision of digital content and digital services. The postholder will work closely with members, government departments, regulators and Parliament to shape practical, proportionate and innovation friendly policy outcomes that protect consumers and the providers of digital content and digital services while enabling responsible growth of a range of online marketplace business models.

Key Responsibilities:

Policy Development & Advocacy:

• Lead the organisation's policy work on online marketplace regulation, including consumer rights, product safety, online fraud and scams, platform liability, illegal and unsafe goods, and enforcement mechanisms.
• Monitor, analyse and respond to UK legislative and regulatory developments affecting online marketplaces and providers of digital content and digital services, including (but not limited to) consumer protection, product compliance, platform governance, pricing practices, class action suits and contract terms.
• Develop evidence based policy positions that reflect the diversity of the organisations membership, spanning large B2C marketplaces, C2C platforms, digital content and digital service providers, social commerce providers and supporting technology firms.
• Contribute to the organisations wider work on tackling online fraud and scams, including engagement with government and regulators on platform responsibility, prevention measures and consumer protection.
• Draft consultation responses, policy briefings, reports, position papers and parliamentary submissions.
• Engage with government departments (DBT, DSIT, DEFRA, Office for Product Safety & Standards, Law Commission), regulators and enforcement bodies, and parliamentarians to influence policy development.

Member engagement:

• Convene and manage member working groups and forums focused on online marketplaces, consumer protection and e‑commerce regulation.
• Act as a trusted policy lead for members, providing clear guidance on regulatory developments and emerging risks.
• Balance and broker consensus across members with differing business models, sizes and risk profiles.
• Identify emerging policy issues affecting online marketplaces and the provision of digital content and digital services to proactively develop organisation responses.

Stakeholder management:

• Build and maintain strong relationships with policymakers, regulators, consumer bodies and other trade associations.
• Represent the organisation and its members at external events, roundtables, conferences and meetings.
• Support the organisation's communications and public affairs activity, including media briefings and thought leadership.

Cross‑company collaboration:

• Work closely with colleagues across the organisation, including teams covering competition, digital regulation, fraud, sustainability, data, and international engagement, to ensure coherent and joined up policy positions.
• Contribute to wider the organisation initiatives where online marketplaces intersect with other policy areas.

Skills, Knowledge and Expertise:

Essential Knowledge and Experience:

• Proven experience building relationships with stakeholders, developing workplans and delivering to deadlines.
• Intellectually curious and able to demonstrate experiences of having to learn quickly and distil complex issues into clear concise information.
• A strong understanding and interest in the UK policy and political landscape.
• A solid grasp of the workings of Whitehall and UK Parliamentary process.

Desired Knowledge and Experience:

• Proven track record of coordinating events.
• An understanding of the role of trade bodies.
• Comfortable working with complex regulatory areas, sensitive subjects and controversial issues.
• Experience presenting and speaking in public forums.

Additional Information:

This is a full time role based out of the organisation's London offices, however the organisation operates a flexible working policy.

This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.

The successful candidate must have permission to work in the UK prior to the commencement of employment.

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Candidates with experience of: Policy Manager, ecommerce Policy Manager, Policy Adviser, Senior Policy Adviser, B2B Market Policy Manager, ecommerce Project Manager, Politics Policy Manager may also be considered for this role.