Customer Success Executive

T&K Associates have an exciting opportunity for a Customer Success Executive to join our Client on a permanent basis in Castle Donington. This is a crucial role within the Company where you will be supporting the day-to-day operations of the sales efforts for the team. You will be responsible for processing orders, maintaining Customer records and providing Customer support. Customer Success Executive Details & Benefits; * £30,000 - £32,000 dependant on experience * Monday to Friday 7.30am-4.30pm * Company profit share scheme * Monthly lunch allowance * Team building exercises and meal * End of month breakfast provided for hitting targets * Pension scheme * 32 days holiday per year including bank holidays * Free parking * No strict dress code Customer Success Executive Job Details; * Order Processing – Accurately input and process Customer orders from the sales inbox or inbound phone calls, ensuring timely delivery and fulfilment * Customer Service – Respond to Customer enquiries, escalating where necessary, resolving issues and providing information on products and services * Record Maintenance – Maintain and update Customer records, including contact details and account information * Communication – Liaise between Customers, Sales team and other departments to ensure smooth operations and Customer satisfaction * Proactive Customer Support – Contact Bronze Customers to share promotions, check dispenser status and find growth opportunities Customer Success Executive Person Specification; * This role will suit someone who is a proactive individual * Strong organisational and multitasking skills * Excellent verbal and written communication skills * Proficient in Microsoft Office (Word, Excel and Outlook) * Familiar with order processing systems and CRM software * Detail orientated and able to work accurately under pressure * Customer-focused with a positive attitude * Good team player This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associates to hear more