Tele Researcher

Telephone Researcher / Survey Advisor

Location: South Shields, NE33
Hours: 37 hours per week, over 4 days
Pay: £10.85 – £12.90 per hour (dependent on age and performance)

About the Role

Pin Point Recruitment is recruiting Telephone Researchers to join a busy team in South Shields.

You will contact students and former learners to complete telephone surveys about their education and training experiences.

This is not a sales role.

Key Responsibilities

* Conduct outbound telephone surveys.

* Accurately record responses and information.

* Meet daily and weekly performance targets.

* Deliver excellent customer service.

* Handle objections professionally.

* Follow safeguarding and company procedures.

What We're Looking For

* Excellent communication and listening skills.

* Confident and professional telephone manner.

* Strong attention to detail.

* Positive, target-driven attitude.

* Good time management.

* Previous call centre experience desirable but not essential.

Hours & Pay

Hours: 37 hours over 4 days, with shifts between 9am and 8pm, Monday to Friday. Possible Saturday overtime.

* Ages 18–20: £10.85 per hour, increasing to £11.00 after 4 weeks.

* Ages 21+: £12.71 per hour, increasing to £12.90 after 4 weeks.

Pay increases are subject to meeting KPIs and attendance requirements.

Apply Now

If you're confident on the phone, motivated and enjoy speaking to people, apply today with your CV