Self-Employed Customer Verification Officer (Field Based)

Verify delivers a modern, people-focused approach to field services across the utilities and financial services sectors and forms part of the Perch Group, which is one of the UK's fastest-growing and most ambitious debt purchase and resolution organisations.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Reconnect customers with the client where contact has previously been unsuccessful
Support customers in setting up a direct debit
Carry out asset collections and inspections
Verify occupancy and customer information
Support appropriate next steps through accurate reporting
Take meter readings where required
Secure outstanding balances
Confirm trading status and occupancy of commercial properties
Verify the legally responsible party for the water account
Establish on-site contact where billing or liability is unclear
Record site findings and relevant observations accurately
Capture photographic and factual evidence in line with process requirements
Support water disconnection or reconnection activities
Represent clients face-to-face with professionalism, empathy, and strong communication skills

Strong verbal and written communication skills
The ability to listen effectively and handle sensitive or challenging conversations
Confidence engaging with members of the public and business representatives
Sound judgement and professionalism in face-to-face situations
Good working knowledge of mobile technology and apps
Accuracy and attention to detail in written reporting
The ability to manage your own workload and prioritise tasks effectively
Resilience and composure in varied environments
Confidence working independently within a regulated and unregulated framework
Full UK driving licence
Access to your own vehicle with business insurance
Access to an Android device (version 12 or above) to be compatible with our field application, plus a second device for making calls. Two separate devices and sims are required for this role.
Able to pass DBS and credit checks
Preferred (But Not Essential)**:
Previous regulated and unregulated field experience
Previous commercial water experience
National Water Hygiene (NWH) ‘Blue Card'

Comprehensive training and ongoing support to ensure you work professionally, safely, and confidently in the field
Flexible scheduling between Monday-Friday: 8am-8pm, Saturday: 8am-4pm
Work allocated locally where possible
Part-time or Full-time
£135 based on an 8-hour shift (can be pro-rata depending on availability)
Please note: This is a self-employed position and mileage is not covered.

You will be representing our clients face-to-face, so professionalism, empathy and strong communication skills are essential.
This is a lone-working role in the field, requiring confidence, good judgement, and the ability to self-manage your workload effectively. xwzovoh
Successful applicants will receive comprehensive training and ongoing support to ensure you work professionally, safely and confidently in the field.
Our Recruitment Process
We operate a 2-stage interview process :
Stage 1 - Screening interview with the Recruitment Team
Stage 2 - Interview with the Regional Manager
Both stages may include competency-based questions .

Who This Role Suits
This role is ideal for individuals who:
Enjoy being out and about rather than desk-based
Are confident working independently
Thrive in people-facing roles
Want flexibility with earning potential
Are comfortable handling sometimes challenging conversations
If you're proactive, professional and ready for a role where no two days are the same, we'd love to hear from you!