Operational Services Analyst

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.Job Purpose:To provide centralised support for the underwriting teams.Detailed Duties:CAPITA / PRO      Assisting with the management of our outsourcing contracts, in relation to:Risk CaptureUSM processingPre-bind Quality Assurance (PBQA)Credit ControlBroker Ledger PROCEDURESReviewing, monitoring, improving, updating of procedures/processes and associated procedures manuals.TECHNICAL ASSISTANCE / TRAININGProviding technical assistance to teams within Ascot as well as external partners. Providing training on procedures/system to them. Answering queries from them in a timely fashion.REPORTSPreparation of operation, performance, statistical reports.EXCEPTIONS REPORTSReviewing and clearing various exceptions. Continually improving exception reports.SYSTEMSSuggesting and testing system enhancements.RISK CAPTURE QCPerforming Risk Capture quality control. Liaising with Capita and underwriting teams. Improving processes and manuals.GAAPReviewing daily movements, liaising with underwriting teams and arranging corrective action where required.GAAP WRITE-OFF – SDDsAssisting underwriting teams with delaying/reversing GAAP write-offs by amending SDDs in S2000 and publishing the authorisation to do so. Monitoring upcoming GAAP write-offs.FACILITY EPIManaging quarterly Facility EPI reviews; monthly ones for SNG/SHA.CREDIT CONTROL / BROKER LEDGERReviewing credit control and broker ledger SLAs. Improving processes and procedures manuals. Liaising with underwriters and brokers in relation to NOCs.UASCompiling the monthly Underwriting Administration Statistics report. Reviewing the SLAs underwriting administrators have to adhere to, reviewing administrators’ responses to our findings, improving the report.PBQAReviewing the quality of the work performed by the outsourced Pre-Bind Quality     Assurance team as well as quality of administrators’ action in response to PBQA’s findingsEVENT CODINGPerforming Event Coding QC. Completing end of month report. Liaising with Outward RI team.BANKING AND CASH ALLOCATION Banking – checking bank accounts, recording new transactions on WIP sheet, allocation and reconciliation of funds in respect of various business entitiesPlease be aware that Ascot Group’s job opportunities will be posted on our official careers page. All official communication comes from @ascotgroup.com email addresses, if you receive a job offer or recruitment communication from Ascot Group that you suspect might be fraudulent, do not hesitate to contact us directly to verify its legitimacy. We will never ask for payment or sensitive personal information during any stage of the recruitment process. Your privacy and trust are of utmost importance to us, and we strive to ensure that you have a positive experience with Ascot Group.#LI-HybridFull timePosting Date: 2026-07-08