Customer Service - Dutch

Dutch-speaking Customer Support Advisor – Social Media & Email Are you fluent in Dutch and English and looking for a full-time role where you can use your language skills every day? We're recruiting for a Dutch-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly. This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home. What you'll be doing You'll support customers with a range of everyday enquiries, including: * Missing orders * Payment queries * Product availability * Order amendments * Cancellations * General customer questions via social media and email You'll need to be patient, helpful, and professional, and able to write clear, friendly responses. What's on offer * £26,520 per year * Full-time, permanent role * 40 paid hours per week * Hybrid working: 2 days in the Belfast office, 3 days from home * Rotational shifts between 8am and 12am, Monday to Sunday * 28 days paid holiday * Employee assistance support * Employee discount benefits * Stock purchase scheme * Gym discount * Insurance discounts What we're looking for * Excellent Dutch and English written and verbal skills * At least 6 months' customer service experience * Strong knowledge of social media * Social media or content moderation experience would be a bonus * Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday * Local to Belfast * Able to work from home with at least 10Mbps broadband Apply now