Hotel Operations Manager

WE’RE HIRING | OPERATIONS MANAGER – THE HICKSTEAD HOTEL

Hickstead, West Sussex | Near Gatwick & Brighton

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

The Hickstead Hotel is looking for an experienced, energetic and hands-on Operations Manager to lead the day-to-day operation of our 52-bedroom hotel.

With bedrooms, restaurant & bar, extensive conference and banqueting facilities and a growing weddings and events business, this is an opportunity for an ambitious hotelier to take real ownership of a diverse operation.

We’re looking for someone who:

• Is genuinely hands-on and visible on the floor

• Has strong Food & Beverage, weddings and events experience

• Can lead, motivate and develop a hotel team

• Understands labour, purchasing, margins and operational cost control

• Is commercially minded and focused on growing revenue as well as controlling costs

• Sets high standards for guest experience, cleanliness and service

• Can introduce structure, accountability and consistent operating standards

• Is comfortable working in a flat management structure and leading by example

This could suit an experienced Operations Manager, a GM from a smaller independent hotel, or an exceptional F&B / Deputy Manager ready to step up into a broader hotel leadership role.

The Hickstead is xwzovoh entering an exciting phase of growth, and we want someone who sees the opportunity to build the operation, not simply maintain it.

If you are ambitious, commercially driven and happiest when you are on the floor with your team, we would like to hear from you.

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