Audio Visual Field Service Engineer

We are a leading residential technology company specialising in high-end audio visual and smart home solutions. Our projects range from bespoke home cinemas and multi-room audio systems to fully integrated smart home environments. We pride ourselves on delivering exceptional service and long-term client relationships. The Role We are seeking a skilled and customer-focused Audio Visual Field Service Engineer to join our growing team. You will be responsible for maintaining, troubleshooting, and repairing AV and smart home systems in residential properties, ensuring systems perform at the highest level. This is a field-based role requiring travel to client sites. Key Responsibilities Diagnose and resolve faults across a range of AV systems, including home cinemas, distributed audio, lighting control, and networking Perform routine maintenance and system health checks Provide on-site and remote technical support to clients Liaise with installation teams and programmers to resolve complex issues Maintain accurate service records and documentation Deliver a high level of customer service and professionalism at all times Identify opportunities for system upgrades or improvements Required Skills & Experience Proven experience in AV installation or service within residential environments Strong knowledge of AV systems, including control systems, video distribution, and audio setups Understanding of networking fundamentals (IP, Wi-Fi, routers, switches) Experience with leading AV/control brands (e.g. Crestron, Control4, Lutron) is highly desirable Excellent problem-solving and diagnostic skills Strong communication and customer service abilities Full UK driving licence Desirable Skills Experience with smart home integration and automation Basic programming knowledge of control systems Rack building and cable management experience Relevant industry certifications What We Offer Competitive salary and overtime opportunities Company vehicle, tools, and equipment Ongoing training and professional development Opportunity to work on high-end residential projects Supportive and collaborative team environment