IT Support Engineer

Job Description

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IT Administrator – Luxury Hospitality

Full-time

The Opportunity

Our client are looking for an IT Administrator to join a luxury hospitality estate. This is a hands-on role supporting day-to-day VIP/ White Gloves IT operations across a multi-site environment including hotel, spa, and guest-facing services.

You will play a key role in ensuring the reliability and performance of IT systems across the estate, supporting both staff and guest technology in a fast-paced, service-driven environment.

Key Responsibilities

• Provide first-line VIP / White Glove IT support across the business including hardware, software, Wi-Fi, POS systems and office applications
• Log, prioritise and resolve IT support tickets within agreed SLAs
• Support onboarding and offboarding processes including user accounts and equipment setup
• Maintain accurate records of IT assets, software licenses and equipment
• Assist with hardware maintenance including laptops, desktops, printers and network devices
• Support network stability including Wi-Fi and internal systems
• Troubleshoot guest-facing technology issues
• Assist with system updates, patching and routine maintenance
• Support IT projects, upgrades and new system implementations
• Ensure adherence to cybersecurity and data protection protocols

About You

• Previous experience in an IT support or IT Administrator role
• Experience within a hotel, resort xwzovoh or hospitality environment or solid VIP/White Glove IT Support within a corporate environment is essential
• Strong understanding of end-user support, Wi-Fi troubleshooting and POS systems
• Confident supporting non-technical users across multiple departments
• Hands-on, proactive and comfortable working in a fast-paced environment
• Flexible to work occasional weekends where required
• Full UK driving license

Please feel free to apply if you meet the criteria.