Head of Operations

Our client is seeking an experienced and commercially minded Head of Operations to lead operational performance across a growing, award-winning PBSA business.

This is a broad leadership role with responsibility for multiple assets across the Midlands, overseeing operational standards, compliance, customer experience, maintenance, contractor performance, and people leadership across the portfolio. The business operates a substantial PBSA portfolio and is entering its next phase of growth, with a strong development pipeline and a number of new projects planned across the UK.

Working closely with the Directors, you'll play a key role in driving operational excellence, improving performance, implementing best practice, and supporting the next phase of growth.

Key Responsibilities:

• Lead operational performance across a multi-site property portfolio
• Manage and develop Site Managers and operational teams
• Oversee compliance, risk management, ANUK standards, and regulatory requirements
• Drive customer experience, resident satisfaction, and service improvement initiatives
• Manage contractors, suppliers, and service delivery partners
• Lead operational projects, business improvements, and new developments
• Monitor KPIs, budgets, operational reporting, and performance standards
• Act as the senior escalation point for significant operational issues and incidents
• Work closely with Directors to support business growth and strategic objectives

Your Requirements:

• Experience in a Head of Operations, Regional Operations, Portfolio Management, or similar senior leadership role
• Background within PBSA, BTR, co-living, residential, hospitality, or a multi-site customer-focused environment
• Proven experience leading managers and multi-disciplinary teams
• Strong knowledge of compliance, health & safety, operational risk, and contractor management
• Experience managing budgets, operational performance, and business improvement projects
• Comfortable working within a fast-paced, entrepreneurial environment
• Strong stakeholder management, communication, and leadership skills
• Data-driven, resilient, and solutions-focused approach

What's On Offer:

• Direct exposure to founders and senior decision-makers
• Broad operational remit with genuine influence across the business
• Opportunity to support new developments and portfolio growth
• Competitive salary package
• 33 days holiday (including bank holidays)
• Bupa-enhanced EAP
• On-site gym access
• Paid overtime