Repairs Centre Manager

Repairs Centre Manager Location: Cambridge (Onsite, 5 days per week) Salary: £45,000–£52,000 Type: Full-time, Permanent A growing communications technology business is seeking a Repairs Centre Manager to oversee the daily operations of its Cambridge Service Centre. The role focuses on delivering high-quality repair services in line with SLAs and KPIs, while leading and developing a technical team. Key Responsibilities * Lead, develop, and performance manage the repairs team * Ensure service delivery meets contractual SLAs and business targets * Act as the main customer contact for repair services and escalations * Manage workflow, capacity planning, and repair centre costs * Maintain compliance across health & safety, quality, and security standards * Drive process improvements and support new product introductions * Liaise with internal departments and regional repair partners Requirements * Electronics qualification (minimum ONC or equivalent) * Experience supervising teams within an electronics repair or manufacturing environment * Strong customer-facing B2B experience * Experience managing SLAs and service workflows within an ERP system * Commercially aware, data-driven, and organised * Full driving licence and flexibility for occasional travel What’s on Offer * £45k–£52k salary * Onsite role in Cambridge * Leadership position within an innovative technology environment * Opportunity to shape operational performance and service excellence