General Manager - Filton

Job Overview

The Village Hotel Club is seeking an experienced General Manager to lead our leisure club, pub & grill, and hotel operations. The role focuses on delivering commercial returns, maintaining brand standards, and driving outstanding guest satisfaction.

Key Responsibilities

• Deliver the group strategy to achieve commercial returns.
• Drive and uphold brand standards and profit performance.
• Ensure quality and value that guarantees exceptional hospitality.
• Create an engaged team through development, rewards, and recognition.
• Achieve excellent guest satisfaction, audit and internal audit scores.
• Communicate transactional marketing strategies to Heads of Department.
• Build strong relationships with marketing and build brand awareness via inbox and social media.
• Participate in recruitment and promotion of all employees.
• Use KPIs to benchmark hotel departments, focusing on underperformers to drive improvement.
• Maintain consistent brand standards through constant monitoring and detail orientation.

Qualifications

Experience in a similar environment with proven ability to deliver commercial and operational results; warm, personable nature and can‑do attitude.

Benefits

• Complimentary Health and Wellness Membership for you and a family member/friend (£1,500 per year).
• Discounts on overnight stays at Village Hotels.
• Friends and Family discounted stays (starting from £49 including breakfast).
• 50% discount on Food & Drink purchased on or off shift at any Village Hotel Pub & Grill.
• Up to 50% discount on shift and off‑shift purchases in the Village Hotel Starbucks stores.
• Excellent training and development programmes (Rising Stars and Talent Academy).
• Mobile Gaming training platform for cross‑departmental learning.
• Discounts and cashback offers on many high street brands and supermarkets.
• Well‑being and healthcare benefits and monthly well‑being programmes to support mental health.
• Mental Health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Employee Assistance Programme with support and counselling.
• Flexible working hours and a supportive inclusive work environment.
• Reward and recognition incentive schemes and anniversary rewards for milestones.
• Electric car salary sacrifice scheme.
• Guaranteed day off for birthday.
• Discounted Health Cash plan and Sick pay insurance.
• BIG People Days to celebrate and recognise employees and local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.