Customer Care Engineer

Location: Hertfordshire and North London  Salary: Competitive + Company Vehicle/Allowance + Benefits About the Role We are seeking a proactive and customer-focused Customer Care Engineer to join our growing team, supporting new build residential developments across Hertfordshire and North London. This is a hands-on role where you will be responsible for carrying out remedial works and resolving customer defects in occupied homes, ensuring a high standard of finish and excellent customer satisfaction. Key Responsibilities Attend occupied properties to diagnose and rectify defects in line with warranty guidelines Carry out a range of remedial works including carpentry, finishing, and general maintenance tasks Deliver a high level of customer service when dealing with homeowners Manage your own workload and diary across multiple live developments Liaise with the Customer Care team, Site Managers, and subcontractors to coordinate works Maintain accurate records of works carried out and materials used Ensure all works are completed safely and to a high standard About You Previous experience in a similar role within house building or construction is highly desirable Strong carpentry background preferred (first or second fix experience advantageous) Multi-trade skills are beneficial (e.g. plastering, decorating, basic plumbing) Excellent customer service and communication skills Ability to work independently and manage multiple tasks effectively Strong attention to detail and problem-solving mindset Full UK manual driving licence (essential) What We Offer Competitive salary package Company van or car allowance Tools and equipment provided Opportunity to work with a growing and reputable house builder Supportive team environment and career progression opportunities