Customer Support & Service Coordinator

An established and growing business is looking to expand its central support function with the addition of a Customer Support & Service Coordinator. This is a varied, fast-paced role where you'll be at the centre of customer interaction, supporting service operations, driving after sales activity, and helping grow the product support side of the business. If you enjoy speaking with customers, spotting opportunities, and keeping things organised behind the scenes, this will suit you. The Role You'll play a key part in supporting customers throughout the lifecycle of their equipment, from maintenance reminders through to service bookings and repairs. Working closely with internal service teams, you'll ensure issues are identified early, communicated clearly, and resolved efficiently. Key Responsibilities Contact customers to promote servicing, repairs, and maintenance plans Monitor diagnostic systems and maintenance alerts Support with maintenance scheduling and system updates Prepare and provide maintenance and service quotations Assist with extended warranty plans Upsell parts, servicing, and support packages Carry out follow-up calls to maintain strong customer relationships Liaise with service teams to report and resolve equipment issues Work across multiple systems to track and manage customer activity What We're Looking For Confident communicator, particularly over the phone Comfortable using systems and picking up new technology quickly Organised, proactive, and able to manage multiple tasks Strong customer service mindset with a commercial edge Able to work both independently and as part of a team A background in customer service, service coordination, or a similar role would be ideal. What's on Offer Pension scheme Life assurance Free parking Staff discounts Company social events Interested? Apply today  Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy on behalf of their client