User Researcher (SC Cleared)

Job Title: User researcher (SC Cleared)

Role Type: Contract

Length: 4 months initial

Location: London

Our client is seeking a skilled User Researcher to help shape accessible, user-centred digital services. Turn research evidence into actionable insights that influence design and delivery in an agile multidisciplinary team.

Key Responsibilities:

Plan and deliver lifecycle research: select qualitative and quantitative methods, recruit users and maintain plans, guides and documentation.
Conduct inclusive interviews, usability testing and contextual research on prototypes and live services.
Synthesise evidence into user needs and actionable insights; present findings to technical and non-technical stakeholders.
Work with Content, Interaction and Service Designers, Product Managers, Business Analysts, Delivery and operations to iterate services.
Contribute to the UCD community and improve research practice.Essential Experience:

Strong digital-service research experience, from initial questions through to recommendations.
Strong qualitative methods, including interviews and usability testing, plus complex analysis and synthesis.
Agile multidisciplinary experience; strong understanding of GDS, user-centred design, accessibility and inclusion.
Confident stakeholder communication and constructive, evidence-led challenge to assumptions.
Adaptability as delivery priorities and evidence evolve.Desirables:

Central-government research, especially Migration & Borders, immigration, asylum or complex public services.
UK Service Standard experience; digital and non-digital journey research.
Research with vulnerable users or complex access needs; research ethics, informed consent and participant-data handling.
Relevant government security clearance, where required.

Are you a skilled User Researcher, could this be the right contract for you? If so, we'd like to hear from you! Apply now and provide an up to date CV for consideration