Technical Support Advisor

Technical Support Advisor (1st Line) Dursley £28,000 + bonus A provider of software solutions, is looking for a Technical Support Advisor to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products. You’ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Own transport is required due to the location of the office! BENEFITS * Annual profit share bonus * Health benefits * As an Investor in People, our client commits to improve and progress their employees. * 25 days annual leave (plus bank holidays) * Good pension and healthcare schemes * Predominantly working Mon-Fri 9am-6pm RESPONSIBILITIES As a Technical Support Advisor your key duties will include: * Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions * Identifying, diagnosing, and resolving software-related problems and technical issues * Assisting clients with the installation and initial configuration of software products * Keeping up-to-date with the latest software updates and features, sharing knowledge with clients * Escalating complex issues to the 2nd Line Support teams * Offering basic training to clients on using the software effectively * Maintaining accurate records of client interactions, technical issues, and resolutions * Assisting in testing new software releases and updates to identify and report bugs REQUIRED SKILLS & EXPERIENCE To be considered for the role of Technical Support Advisor, you must have: * Previous experience within a Technical Support role * Excellent problem-solving and analytical skills * The ability to communicate effectively, both written and verbal * Self-motivated with a positive attitude * Able to work under pressure whilst maintaining quality and attention to detail * A full driving licence and access to own vehicle NEXT STEPS If you’re interested in becoming a Technical Support Advisor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Why wait? Don’t miss out