Early Intervention Officer

Location: Liverpool Contract: 3‑month assignment (to support a job‑share) Hours: 2 days per week, 7 hours per day (09:00-17:00, 1‑hour lunch) Start: ASAP Your new company A leading North West housing provider delivering high-quality, customer‑focused services across multiple regions. You'll join a supportive, performance‑driven Customer Accounts team committed to sustaining tenancies and protecting rental income. Your new role As an Early Interventions Specialist, you'll manage lower-level arrears cases and carry out key administrative tasks to support income collection. This is a proactive, customer‑focused role centred on early contact, negotiation, and helping customers get back on track with their rent.You'll handle inbound and outbound calls, use technology to prioritise cases, and work closely with internal teams and external partners to achieve the best outcomes. What you'll need to succeed We need someone who can hit the ground running, who is comfortable having calls with customers via inbound and outbound contacts. Negotiation skills and a proven track record, for example, in credit control or delivering high quality customer service, would be considered. This role is about early contact with customers who are in rent arrears so that we can work with them to get back on track. Attention to detail is a must, as it is highly organised. What you'll get in return Weekly Pay Part-time hours Monday to Friday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)