Call Handler

Job Title: Call Handler
Location: Crawley
Job Type: Full-Time / Temp
Salary: Competitive, depending on experience
Key Responsibilities

• Answer incoming calls promptly and professionally

• Handle customer enquiries, complaints, and requests efficiently

• Accurately log call details and update internal systems

• Escalate issues to the appropriate departments when necessary

• Maintain confidentiality and comply with company procedures

• Provide customers with accurate information and support

• Follow up on outstanding queries where required

• Work collaboratively with colleagues to meet service targets

• Previous experience in a call centre, customer service, or administrative role preferred

• Excellent verbal communication and listening skills

• Strong organisational and multitasking abilities

• Good IT and data entry skills

• Ability to remain calm under pressure

• Professional and friendly telephone manner

• GCSEs (or equivalent) in English and Maths preferred