Warehouse Operations Manager

Warehouse Operations Manager Birmingham Up to £45,000 PA 45hrs/week, Monday–Friday (flexibility required) The Role We're looking for an experienced Warehouse Operations Manager to lead the day-to-day management of a busy multi-customer 3PL warehouse operation. You'll oversee Goods In, Storage, Cross Dock, Replenishment, Picking, Packing and Dispatch — driving operational excellence, inventory accuracy and outstanding customer service. Reporting to the Head of Customer Partnerships, you'll lead a team of Shift Managers and warehouse colleagues, working closely with Customer Success, Transport, Shipping, Compliance and Finance to deliver a high-performing, compliant and cost-effective operation. Key Responsibilities * Lead day-to-day warehouse operations, ensuring accurate, on-time order fulfilment * Oversee inbound, put-away, replenishment, inventory control, pick, pack and dispatch * Manage, motivate and develop Shift Managers and warehouse colleagues * Maintain inventory integrity and WMS accuracy; lead cycle counting and stock audits * Ensure full compliance with Health & Safety legislation and BRCGS requirements * Build strong customer relationships and support new client onboarding * Manage labour, overtime and agency costs within budget * Monitor and report on warehouse KPIs and performance metrics What We're Looking For Essential: * Proven experience managing warehouse operations within a multi-customer 3PL environment * Strong understanding of Goods In, Inventory Control, Replenishment, Picking & Packing, and Dispatch * Experience with Warehouse Management Systems (WMS) * Experience leading and developing operational teams * Strong understanding of Health & Safety legislation Desirable: * Knowledge of BRCGS standards and audit requirements * Management qualification (ILM, CILT, NVQ, CMI or equivalent) * Experience with new customer onboarding projects * Lean, Continuous Improvement or Six Sigma knowledge Skills & Attributes Strong leadership and people management skills; excellent communication and stakeholder management; high attention to detail; analytical and data-driven; calm under pressure; commercially aware and customer-focused with a continuous improvement mindset. Benefits 25 days holiday plus bank holidays, birthday half day, employee referral and long service rewards, onsite gym, uniform provided, employee assistance programme (including family cover), life insurance, employee benefits/discounts programme, company pension