Senior Operations Manager

Senior Operations Manager – Vibrant Pub Company – London - £76,000 + Car and Bonus

About the Role

We're looking for an experienced Senior Operations Manager to lead a portfolio of high-performing, community-focused hospitality venues across London.

This is a fantastic opportunity for a commercially minded operator who thrives on developing people, driving performance, and delivering memorable guest experiences. Working closely with senior leadership, you'll play a key role in improving operational standards, increasing profitability, and supporting ambitious growth plans.

What You'll Be Doing

• Lead, coach and develop a portfolio of General Managers, creating high-performing teams.
• Drive commercial performance through strong financial management and clear business planning.
• Identify opportunities to improve underperforming sites while supporting continued growth across successful venues.
• Oversee refurbishment and investment projects, ensuring successful delivery and return on investment.
• Maintain exceptional operational standards, guest satisfaction and compliance across all sites.
• Work collaboratively with central support functions including People, Marketing and Property.
• Support succession planning by identifying and developing future talent.

About You

• At least 3 years' experience in a senior multi-site hospitality role.
• Strong commercial acumen with a proven track record of improving sales and profitability.
• Experienced in coaching and developing General Managers to achieve outstanding results.
• Confident leading refurbishment projects and operational change.
• Excellent financial, analytical and communication skills.
• Advanced Microsoft Office skills, particularly Excel.
• Full UK driving licence.

What's on Offer

• £76,000 + Car and Bonus
• Company pension and life assurance.
• Electric vehicle salary sacrifice scheme.
• Private medical insurance option.
• Comprehensive employee benefits and discounts.
• Genuine opportunities for career progression within a growing hospitality business.
• The chance to join an ambitious business where people, culture and guest experience are at the heart of everything.