Credit Controller

A fantastic opportunity has arisen for a Credit Controller to join a welcoming and supportive finance team based in Wilmslow, with flexible remote working options available. This role offers the chance to be part of an organisation that values kindness, teamwork, and a positive outlook, where your interpersonal skills and commitment to excellent service will be truly appreciated.

As a Credit Controller, you will play a vital role in the finance team by managing debt recovery processes with sensitivity and professionalism. Your day-to-day responsibilities will involve engaging with customers through various channels to chase payments while always maintaining a pleasant demeanour. You will be responsible for setting up direct debits, resolving queries with empathy, allocating cash accurately, and handling essential administrative tasks such as sending invoices.

Key duties include:

• Chase payment of outstanding debts through considerate communication via telephone, letter, and email while maintaining positive relationships with customers.
• Re-instate and set up new direct debits efficiently to ensure smooth transactional processes for clients.
• Resolve customer queries promptly by providing empathetic support and clear information to address concerns.
• Allocate cash accurately within the finance system to maintain dependable financial records.
• Perform administrative duties s...