Sales Executive

Our client, a leading supplier of safety, traffic management, PPE, and site equipment solutions to the infrastructure, utilities, and construction sectors, is seeking a Sales Executive to join their growing team in Walsall. Key Responsibilities for Sales Executive: * Manage and develop a portfolio of key customer accounts to increase revenue and maximise customer spend. * Build strong, long-term relationships with customers, ensuring their requirements are fully understood and effectively supported. * Identify opportunities to promote additional products and services across existing accounts. * Achieve agreed sales, account growth, quote conversion, and customer retention targets. * Prepare accurate and timely quotations, working with senior management on higher-value opportunities where required. * Proactively follow up outstanding quotations and record reasons for unsuccessful bids to support continuous improvement. * Process customer orders and requisitions accurately and efficiently. * Liaise with customers to obtain all information required for successful order fulfilment. * Coordinate with procurement, logistics, stores, and other internal departments to ensure orders are delivered on time and in full. * Manage shared sales inboxes and ensure all customer enquiries, orders, and requests are prioritised and actioned promptly. * Deliver outstanding customer service across all customer interactions. * Resolve customer queries and issues efficiently, escalating where necessary. * Monitor deliveries and provide updates regarding stock availability, transport schedules, and order progress. * Maintain accurate CRM records and ensure all customer communications are recorded appropriately. * Ensure all order-related documentation and correspondence is correctly stored and maintained. * Support returns processes, including arranging collections and coordinating with transport teams. * Investigate credit requests and provide clear recommendations to management and finance teams. * Follow established business processes and contribute to continuous improvement initiatives. * Work in accordance with all health, safety, environmental, and quality procedures and policies. Experience Required for Sales Executive: * Proven experience achieving and exceeding sales targets within a customer-focused environment. * Strong account management, relationship-building, negotiation, and influencing skills. * Experience identifying and securing opportunities for revenue growth within existing customer accounts. * Ability to manage multiple accounts, enquiries, and priorities simultaneously. * Strong administrative skills with excellent attention to detail. * Proficiency using CRM systems and business software. * Excellent communication and customer service skills. * Ability to work collaboratively with cross-functional teams to deliver successful outcomes. Desirable * Experience within construction, infrastructure, safety equipment, traffic management, industrial supplies, or related sectors. * Experience using ERP or order processing systems such as Insphire or similar platforms