Centre Manager — Customer Experience & Growth

IWG plc is seeking a Customer Services Manager to oversee a busy centre in the UK. You will be responsible for all on-site operations, driving customer satisfaction and revenue through upselling and proactive service.

You’ll lead a small team, respond to challenges, and act as the main liaison with customers to uphold the IWG standard. The role emphasizes ownership, resilience, and delivering a world-class customer experience, backed by a strong commitment to developing people and promoting a