Service desk team leader

Service desk team leader Edenbridge £33,000 Monday-Friday, 9am-5pm Immediate start available Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you'll play a key role in shaping and developing a high-performing customer service function. You'll lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you'll have real autonomy to make decisions and drive improvements. The Role Lead, coach, and develop the internal customer service/administration team Oversee day-to-day operations supporting sales reps, customers, and 29 engineers Manage workload allocation, team performance, and service delivery Take ownership of invoicing, customer contracts, and month-end reporting Handle contract amendments, cancellations, and customer queries Ensure processes are efficient, accurate, and continuously improving Step in operationally when needed and maintain a strong understanding of all functions What We're Looking For Proven experience in a leadership or supervisory role A proactive, hands-on approach with strong decision-making ability Tenacious, organised, and highly detail-oriented Strong systems skills - particularly Excel (VLOOKUPs, Pivot Tables) Confident managing processes, data and administrative workflows Excellent communication and people management skills Comfortable in a fast-paced, evolving SME environment Why Apply? Genuine opportunity to shape and improve a growing team High level of autonomy and responsibility Work closely with senior leadership Join a business that values innovation, teamwork and customer excellence If you're a motivated leader who thrives on improving systems, supporting teams, and driving performance - we'd love to hear from you