Service Coordinator

We are looking for a highly organised and proactive Service Coordinator to join a busy and growing service team. This is a key position responsible for coordinating engineers, managing maintenance schedules, and ensuring a seamless experience for customers. You will act as the central link between customers, engineers, and internal teams keeping operations running efficiently while maintaining high service standards. Benefits: Salary up to £35,000 Monday Friday, 9:00am - 5:30pm Location: Edmonton, Enfield Company laptop and mobile phone Full training on internal systems and processes Supportive team environment with ongoing developmentKey Responsibilities Coordinate and schedule engineers for planned maintenance (PPM), reactive call-outs, and small works Proactively contact customers to arrange and confirm upcoming maintenance visits Manage work orders from initial booking through to completion and invoicing Ensure all service reports and job documentation are completed accurately Support quoting for minor works and follow up to secure approvals Schedule installations and coordinate with internal teams for job readiness Manage stock levels, order parts, and handle returns where required Act as the first point of contact for incoming calls and customer queries Provide updates to clients on job progress, schedules, and quotationsExperience required: Previous experience in a service coordination / scheduling / admin role Strong organisational skills and ability to multitask in a fast-paced environment Excellent communication skills with a customer-focused approach Confident using CRM systems and Microsoft Office Ability to prioritise workloads and problem-solve effectively Experience within engineering, maintenance, or service industries is desirableInterviews are taking place immediately