Building Support Manager -Transport for London

Job Description

Learn more about the general tasks related to this opportunity below, as well as required skills.

We are recruiting four Building Support Managers to support the day-to-day operational delivery of Facilities services across TfL Group Head Office buildings.

Reporting to the Building Manager, you will manage on-site facilities operations, coordinate contractors, ensure health and safety compliance, and act as the single point of contact for building occupants on all Facilities-related matters.

This is a hands-on, operational role, suited to candidates with solid Facilities Management experience who enjoy working on site, dealing with people, solving problems and keeping buildings safe, compliant and fully operational.

Contract: 6 months Initially with a potential of extension

Location: Different TfL locations around London

Payrate: £123 per day Umbrella

Working Hours: Monday to Friday 8:00am to 6:00pm

Working Pattern: Fully office based

About the team

The Facilities Operations team is responsible for asset maintenance, facilities service delivery and health & safety compliance across TfL Group Head Office buildings in London.

You will join a close-knit team of 4–5 Building Support Managers, collectively supporting multiple office buildings and working closely with the Building Manager, Operations Managers, contractors and building occupants.

Key responsibilitiesFacilities Management

• Support the daily on-site delivery of Facilities service contracts, ensuring works are carried out in line with contract requirements, TfL policies and health & safety standards.
• Monitor contractor performance and escalate issues where service delivery or compliance falls below expectations.
• Carry out regular building inspections to identify maintenance issues, minor works and repairs, ensuring buildings remain safe, compliant and comfortable.
• Maintain accurate building records including statutory certificates, maintenance records, licences, floor plans and contracts, in line with audit requirements.
• Support business continuity arrangements and assist during emergency situations, including attendance outside normal working hours where required.

Health & Safety

• Ensure compliance with relevant health & safety legislation, TfL procedures and the Safety Management System.
• Support the management of site emergencies and incident response.
• Participate in House Committee and Health & Safety meetings, providing practical advice and follow-up actions.
• Assist with contractor audits to ensure safe working practices are followed.

Procurement & Financial Support

• Verify invoices for payment and confirm completion of works.
• Support monitoring of site expenditure against agreed budgets.
• Assist with raising requisitions, producing basic specifications and liaising with Procurement as required.

Customer Service

• Act as a professional and approachable point of contact for building occupants on Facilities matters.
• Monitor Help Desk performance to ensure issues are logged, tracked and resolved in a timely manner.
• Coordinate contractor activity to minimise disruption to building users.

Project Support

• Support the delivery of minor maintenance and facilities-related works, ensuring they are completed safely, on time and to an acceptable standard.

What we’re looking forEssential

• Experience providing direct Facilities Management support within an office or commercial environment.
• Good working knowledge of building operations, contractor coordination and on-site service delivery.
• Strong interpersonal and communication skills, with the confidence to deal with a wide range of stakeholders, from building occupants to contractors.
• A proactive, flexible approach and the ability to work effectively in a busy, operational environment.
• Competent IT skills, including Microsoft Outlook and MS Office.
• Willingness to participate in on-call arrangements and attend site outside normal hours when required.

Desirable

• Experience working across multiple buildings or sites.
• Exposure to Health & Safety compliance within a facilities environment.
• IOSH and/or NEBOSH qualifications (or working towards).
• Experience supporting senior or executive-occupied office environments.
• Basic budget monitoring or financial administration experience within FM.

Typical day

• Checking contractor activity and site compliance
• Carrying out building inspections
• Following up maintenance issues raised through the Help Desk
• Engaging with building occupants and stakeholders
• Updating records and responding to operational issues as they arise

Why apply? xwzovoh

This is a great opportunity to gain hands-on experience supporting the operation of large, high-profile office buildings within a well-established Facilities team, offering exposure to contractor management, health & safety, building operations and stakeholder engagement.