Snr BI Support Analyst

Senior Business Intelligence Support Analyst Role We’re looking for a Senior Business Intelligence (BI) Support Analyst to help turn data into meaningful insights that drive better decision-making across the business. This is a hands-on, senior-level role where you’ll act as a key link between business teams and technical developers. You’ll support users with BI tools, help shape reporting solutions, and promote a self-service data culture so teams can confidently build and use their own dashboards. You’ll Be Doing * Work closely with stakeholders to understand reporting needs and deliver effective data solutions * Translate business requirements into technical specifications for developers (internal and external) * Lead or support workshops to gather requirements and manage change requests * Act as the go-to expert for BI tools, troubleshooting issues and supporting users * Enable self-service BI by training and guiding users to create their own reports and dashboards * Help design and maintain dashboards and reports that provide actionable insights * Work with subject matter experts to ensure data is accurate and integrated across systems * Identify opportunities to improve processes, automate tasks, and enhance data delivery * Maintain clear documentation including solution designs and user guides * Support and improve the organisation’s central data platform and BI environment * Lead BI governance activities, ensuring data quality, consistency, and security * Coordinate testing for new or updated BI solutions * Monitor report performance and ensure data is delivered accurately and on time Essential Skills & Experience * In commutable distance to Milton Keynes / a driver highly desirable * Excellent written and spoke English * Strong experience with BI and data analytics tools * Excellent analytical skills with the ability to interpret complex data needs * Advanced Excel skills (formulas, pivot tables, data manipulation) * Ability to translate business requirements into BI solutions * Good understanding of data warehousing and ETL processes * Experience with data modelling and reporting structures * Knowledge of data governance, quality, and management practices * Experience with databases, SQL, and cloud platforms * Strong communication skills for both technical and non-technical audiences Desirable * Experience with tools like Qlik Sense, Power BI, or Tableau * Knowledge of Master Data Management (MDM) * Experience supporting or delivering self-service BI initiatives