Customer Care Coordinator

We have a great opportunity for a proactive, organised and customer-focused Customer Care Coordinator to join our Customer Care team. This is an exciting opportunity for someone who enjoys building positive relationships, resolving queries and ensuring customers receive the highest level of service throughout.

Reporting to the Customer Care Director, you will be the first point of contact for customer queries relating to remedial works, coordinating contractors and service providers and ensuring issues are progressed through to a satisfactory conclusion. You will need excellent communication and organisational skills, a calm and professional approach and the confidence and determination to manage expectations.

In addition to our Core Values of Teamwork, Integrity and Communication, you will need to demonstrate;

similar experience within the Construction/Residential New Home Sales industry
a professional approach
foster a positive customer experience
excellent written and verbal communication skills
patience, empathy and active listening skills
problem solving skills
to be highly organised with the ability to prioritise workloads
strong IT skills and well versed in Microsoft applications
strong attention to detail
flexibility and willingness to adapt
ability to work autonomously but embracing working in a wider team
own transport is essential
What we offer;

working Monday to Friday 8.00am to 5.00pm, possible flexibility on start/finish times
24 days holidays rising to 27 days, plus bank holidays
company pension
discretionary bonus
buy/sell holiday scheme
training and development
eyecare scheme
supplier discount scheme
free parking
Please apply with a CV and a covering letter