Credit Controller

Credit Controller – Residential Property Management Location: NW London Salary: Competitive + Benefits Are you an experienced Credit Controller with a background in property management, debt recovery, or legal collections? Do you thrive in a fast-paced environment where you can make a real impact on financial performance while delivering excellent customer service? We are seeking a proactive and highly organised Credit Controller to join our Residential Management team. This is an exciting opportunity to take ownership of a portfolio of residential and mixed-use properties, managing arrears recovery, legal proceedings, and customer account administration while working closely with Property Managers, solicitors, and senior stakeholders. What You'll Be Doing As a key member of the team, you will: * Manage the credit control function for a portfolio of residential and mixed-use properties. * Monitor rent, service charge, and major works arrears, producing regular reports and recommendations. * Proactively review arrears cases and implement appropriate recovery strategies. * Liaise with leaseholders, tenants, mortgage lenders, solicitors, and enforcement agents to maximise debt recovery. * Negotiate payment plans and settlements while maintaining positive customer relationships. * Work closely with Property Managers to resolve disputes, breaches of lease, repairs issues, and other matters that may impact debt recovery. * Prepare documentation and evidence for legal proceedings and instruct solicitors where necessary. * Represent the company in court proceedings when required. * Maintain accurate records of all communications and account activity on the property management system. * Process payments, refunds, write-offs, and other account adjustments in line with company procedures. * Support the wider Residential Management team on legal disputes and complex arrears matters. What We're Looking For * Previous experience in Credit Control, Debt Recovery, Property Management, or a similar role. * Strong knowledge of arrears management and debt recovery processes. * Experience dealing with leaseholders, tenants, solicitors, or legal proceedings would be highly advantageous. * Excellent negotiation and communication skills. * Strong organisational skills with the ability to manage a varied workload and prioritise effectively. * High attention to detail and accuracy in record keeping and reporting. * A professional, customer-focused approach with the confidence to handle challenging conversations. * Proficiency in Microsoft Office and property management systems. Why Join Us? * Opportunity to manage your own portfolio and take ownership of outcomes. * Work with an experienced and supportive team. * Exposure to a broad range of property management, legal, and debt recovery matters. * Competitive salary and benefits package. * Ongoing professional development and career progression opportunities. If you're looking for a challenging and rewarding role where you can make a real difference, we'd love to hear from you