Assistant Facilities Manager

Job Description

We are looking for a proactive individual with experience in facilities or cleaning services who can effectively supervise frontline teams, manage resources responsibly and work collaboratively with stakeholders across ISS.

This role requires strong organisational skills, commercial awareness and the ability to communicate confidently with customers and different levels of management.

Key Responsibilities

Support the contract management team in service delivery, system development and continuous improvement initiatives.

Ensure full compliance with Health & Safety legislation and maintain a safe, secure working environment.

Manage rostering of facility Placemakers, ensuring contractual cover and managing sickness and planned absences.

Ensure audits, COSHH, H&S documentation, SOPs and related records are completed, reviewed and kept up to date.

Oversee recruitment, training, supervision and development of frontline Placemakers, including appraisals and succession planning.

Ensure services are delivered in a commercially responsible manner, maintaining rigorous cost control on labour, materials and consumables.

Manage customer queries and complaints in line with the customer complaints procedure, ensuring accurate recording and resolution.

Support contract mobilisations, including TUPE transfers, and work co-operatively with other business sectors and support functions within ISS.

Professional and Personal Competencies/Qualifications

Experience working with customers and delivering soft services within a facilities or cleaning services environment.

Proven supervisory and organisational skills, with the ability to work on own initiative while following management guidance.

Strong understanding of how service outcomes impact successful contract delivery.

Competent in using Microsoft packages and communicating with different levels of management.

Ideally experienced in liaising with engineers.

Full UK driving licence, with the ability to cover sites in Shrewsbury and Mold.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, 

#aplacetobeyou, 

#facilitiesmanagement 

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.