Customer Experience and Marketing Coordinator

Customer Experience & Marketing Coordinator Cardiff- £30,000- 35,000 We are supporting a well-established, family-run home improvement business to in their search for a hands on Customer Experience & Marketing Coordinator. The company has built a strong reputation for quality products, professional installations and excellent customer service. This is a varied, customer-facing role where you'll sit right at the centre of the operation in the showrrom, helping drive enquiries, supporting the sales team, and taking ownership of day-to-day marketing activity. It would suit someone who enjoys being busy, being in a front facing role and supporting back office who will have a genuine impact on how a business grows. We are looking for someone who can take ownership of the role, use their initiative to improve and grow. What you'll be doing in the role: Welcoming customers into the showroom and providing a professional first impression Managing incoming enquiries, calls and appointments Supporting customers throughout their journey and ensuring excellent communication Coordinating lead follow-up activity and maintaining accurate records Supporting marketing campaigns, customer communications and promotional activity Creating and coordinating content for newsletters, social media and customer engagement initiatives Supporting showroom presentation, branding and local marketing initiatives Identifying opportunities to improve customer experience, processes and business performanceWhat experience we are looking for: Previous experience within customer service, sales support, office coordination and marketing support Confident communication skills and a professional approach as this role is "front of house" Proactive and self-motivated, with the ability to use initiative Good IT skills and confidence using CRM systems and digital platforms Experience with Canva, social media platforms or email marketing tools would be advantageousWhat will you get in return: Salary of £30,000 - £35,000 (depending on experience) Monday to Friday, 8:00am - 4:00pm, plus every 3rd Saturday from 9:00am - 1:00pm Permanent full time role, fully office based Pension Various socials to be part of Long-term career development opportunities