Service Administrator

6-month contract with the potential to extend Part time over 4-5 days per week | 20–30 hours to suit you Full training provided Join a successful and growing SME Are you an organised, customer-focused administrator who thrives on keeping things running smoothly? This is a newly created role at the heart of a specialist engineering business, and an opportunity to take real ownership of an important function from day one. You'll be joining a manufacturer of electronic equipment, working with a customer base that spans industry and research across the globe. As demand for their calibration and repair services has grown significantly, they've created this dedicated role to ensure customers receive the attentive, professional service they deserve, without it getting lost in the noise. You'll sit within the operations team, working closely alongside a Test Technician to form a focused service unit. You'll handle all the admin, communication, quoting, and logistics that keep the service workflow ticking over. If you're looking for a varied part-time role with flexible hours, where you can make a real difference to a small, close-knit team, then please click apply! The Role: Service Administrator Serve as the primary point of contact for customers arranging recalibration, investigation, or repair of their units Handle all service-related email correspondence and manage customer expectations around lead times and costs Prepare and send service quotations, and process purchase orders Schedule calibration and repair slots, coordinating workloads in line with capacity Arrange return shipments to customers via FedEx, DHL, and UPS  Use Excel, Outlook, and the company's CRM system to manage day-to-day workflowThe Candidate: Service Administrator This role will suit someone who's been in a customer-facing administrative position and knows what it's like to manage external relationships under pressure. You don't need a technical background, but some familiarity with electronic or technical products will help you hit the ground running. The ideal candidate will have: Experience in a customer service, sales administration, supplier admin, or call centre role Confident written and verbal communication skills  Good working knowledge of Microsoft Office, particularly Excel and Outlook Strong organisational skills and the ability to juggle multiple tasks at once A calm, professional manner