Customer Support Advisor

Anderson Knight is delighted to be supporting a leading financial services provider in the recruitment of a Customer Support Advisor to join their growing team in Finnieston. This is a fantastic opportunity for someone with a background in financial services, customer support, or regulated environments who thrives in a fast-paced, people-focused role. As a key member of the Customer Support Team, you’ll be responsible for delivering a best-in-class service throughout the customer journey, ensuring all interactions meet regulatory standards and reflect the company’s values. Location: Finnieston, Glasgow (Hybrid) Salary: £26,000 Hours: 35 hours per week (rotating shifts between 8am–8pm, Mon–Fri) Key Responsibilities: • Provide outstanding customer service across multiple communication channels. • Manage and process daily customer support tasks within agreed timelines. • Handle direct debit collections, issue welcome packs, and send regulatory statements. • Accurately update customer records and process settlement quotes in line with team KPIs. • Manage queries and complaints promptly, ensuring resolution in line with company procedures. • Comply with FCA regulations relating to early terminations, cancellations, and vehicle finance processes. • Maintain detailed and accurate logs of all customer communications and actions taken. • Submit credit reference agency files and daily asset registration data to relevant parties. • Protect customer data and ensure all activity aligns with GDPR requirements. • Support reporting and data tracking efforts to identify trends and opportunities for service improvement. Requirements: • Minimum 3 years of experience in a customer service or administrative role, ideally within financial services. • Solid understanding of regulatory and compliance standards (e.g., Consumer Credit Act). • Advanced proficiency in Microsoft Office – particularly Word, Excel, and Outlook. • Strong attention to detail and a solution-focused approach. • Excellent verbal and written communication skills. • A team player with a positive, adaptable, and proactive attitude. Benefits: • 33 days holiday (25 days annual leave + 8 public holidays) • An additional day off on your birthday • Discretionary bonus scheme • Generous 15% pension contribution • Private medical insurance (PMI) and eyecare support Submit your CV in confidence to be considered for this fantastic opportunity