Process Assistant Newport

Process Assistant (Temporary - 12 Months) Newport (Hybrid - 3 days home, 2 days office) £12.71 per hour Full-time | 37 hours per week Start Date: Subject to SC Clearance About the Role We are currently recruiting for a Process Assistant to join a busy and supportive team based with one of our clients in Newport. This is a 12-month temporary opportunity, ideal for someone who enjoys structured work, problem-solving, and delivering high-quality administrative support. In this role, you will support the delivery of transaction processing services, handling a range of routine administrative and operational tasks. You'll work collaboratively within a team, ensuring processes are followed accurately while providing excellent service to both internal and external stakeholders. Working Pattern Hybrid working: 3 days from home, 2 days onsite Hours: Monday - Thursday: 7:30am - 3:30pm Friday: 7:00am - 3:00pmKey Responsibilities Process transactions in line with agreed procedures and business rules Handle calls, emails, queries, and general correspondence Maintain and update records on internal systems or databases Resolve routine queries and escalate more complex issues when required Prioritise and manage your workload to meet deadlines Support team members and collaborate across departments Produce, print, and distribute reports, data, or invoices Maintain accurate records for audit purposes Identify opportunities for process improvementsWhat We're Looking For Essential Skills & Experience Strong attention to detail and accuracy Excellent communication skills, both written and verbal Ability to work effectively within a team environment Good organisational and time management skills A professional approach to customer service Ability to follow processes and procedures consistently Problem-solving mindset with the ability to escalate when neededDesirable Skills Comfortable working with systems and databases Numerate and confident handling data Experience in administrative or process-driven rolesApply Now If you're a detail-oriented individual looking for a structured role within a collaborative team, we'd love to hear from you. Brook Street NMR is acting as an Employment Business in relation to this vacancy