Customer Services Assistant

Customer Service Administrator Daventry (car driver essential) £25,000 – £27,000 - Plus Annual Bonus – Potential OTE £30,000 Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion Duties: · Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner. · Managing customers’ expectations during the process and project closure phase. · To resolve challenges for customers when orders cannot be fulfilled. · Finalisation of projects under the guidance of Sales Team. · Adhering to company processes and procedures. · Develop good working relationships with Sales, Logistics and Accounts Departments · Build excellent relationships with customers. Experience * Experience in customer services * Knowledge of data based systems * Good knowledge of MS office (essential) * Strong Administration and customer service skills * Ability to work calmly in a busy environment * NVQ in Business Administration – desired Personal attributes * Strong communication and social skills * Objective-orientated * Strong work ethic, open and reliable * Outstanding organisational skills * Flexible approach with the ability to work on your own initiative Other criteria * Good knowledge of MS office * Ability to learn and adapt to company products quickly Company Benefits * Annual Bonus * Annual Salary Review * Private Healthcare * Life Assurance * EAP