Third Party Liaison Officer

Third Party Liaison Manager – Manchester (Regional Site Visits) – Water/Utilities – £45,000 Salary - Permanent -
My client are civil engineering and infrastructure specialists in the UK, providing design, civil engineering and maintenance services working across multiple sectors, including:
• Water
• Transport
• Built environment
• Energy

They work on large frameworks, joint ventures, as well as on individual standalone projects, possessing a range of specialist skills to support their civil engineering and infrastructure activities, including:
• Tunnelling
• MEICA
• Temporary and permanent design
• Steel-fabrication

The Role
As the Third-Party Liaison Manager, you will lead customer, stakeholder, and community engagement across a portfolio of projects from feasibility through to construction completion. This is a regional role responsible for driving customer satisfaction, stakeholder management, Social Value delivery and sustainability performance, while managing and developing a high-performing team.
Working closely with clients, project teams, local authorities, highway authorities and community groups, you will develop and implement engagement strategies that support project delivery, enhance the customer experience and create lasting benefits for local communities.
Key Responsibilities
• Support the project teams to map out interested parties and key stakeholders at the project outset, developing and implementing appropriate engagement and management strategies.
• Establish and maintain a good working relationship with our clients to define and support the development of a customer strategy
• Develop and manage a project-specific 3rd Party Customer and Stakeholder Management plans and regular updates provided throughout the life cycle of projects
• Create and develop an annual Regional Social Value and Sustainability project-specific plan and on a project-by-project basis, identify and help deliver Social Value and Sustainability targets
• To ensure that our plans maximise the customer experience and social impact and meet local community needs
• Be responsible for reporting on the customer satisfaction / social value scoring and providing feedback to our clients and operational teams
• To work with the design and delivery team to ensure project deliverables provide an excellent customer experience
• Support Clients with their customer engagement targets and promote, develop & implement key messages in local communities
• Take a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending STEM events
• Engagement with the local community by visiting the areas to identify issues with services, access, vulnerable people, landlords/owners, and stakeholders
• Liaise with the local community regarding project plans to keep residents and members of the public up to date with project developments and measure project plan performance. Help manage, attend and support Public Consultation sessions

Candidate Essentiala:
• Previous experience working within a Customer/Community-focused position
• Experience of delivering service improvements, research insight and analytics
• Ability to confidently present analytical data and insights both visually and verbally
• Strong interpersonal, organisational, communication and time management skills
• In-depth experience working with all Microsoft packages
• Driving licence

Desirable:
• Good social media skills with the ability to develop engaging and timely updates on project development across varied Social Media platforms

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