M&E Contract Manager (FM)

Contract Manager (M&E /Facilities Services)
Central London
£64,000 – £66,000 + Travel Card
Pension Scheme, Flexible Benefits, Healthcare

Our client are a well established M&E services organisation, with a number of prestigious accounts throughout the UK and across a range of sectors including corporate, financial services and infrastructure. Due to an internal restructure within their FM delivery business, they currently seek a Contract Manager, responsible for running delivery of M&E maintenance services across a portfolio of London sites. Based from these buildings majority of the week, there is flexibility to support some remote / hybrid working, though with a majority of the week spent “on-site”. Guideline salary for this position is up to £66k, with a benefits package including a travel card (zones 1-2) as well as healthcare.

Candidates will be fully qualified in an engineering discipline (mechanical / electrical) ideally having served a full apprenticeship. While experience of man-management / team leadership is crucial, the organisation will also consider an experienced contract supervisor / junior manager with the ambition and to step up into a more senior position, making this an outstanding opportunity for someone with an eye on career development into a contract / account management role.

Key duties will include:
Taking full ownership of service delivery across both the client site and our mobile contracts, ensuring a consistently high standard of service and customer care
Leading and motivating a team of mobile M&E engineers, including objectives and managing performance to playing a key role in recruitment, induction and retention
Building and maintaining relationships with clients and colleagues, with regular monthly service delivery review meetings
Delivering the contract financial plan, including P&L management, WIP and debt collection
Managing service performance against agreed contract KPIs and SLAs
Organising and monitoring appointed subcontractors, making sure quality of work and value for money are maintained
Spotting opportunities to grow the base contract with additional services and project works
Providing escalation support for out-of-hours call outs, on an as and when basis
Ensuring all service delivery is in strict compliance with our Health and Safety policies and procedures   Benefits:
Travel card covering Zones 1 and 2
25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
Pension with a leading provider and employer contribution
Personal Wellbeing and Volunteer Days
Private Medical Insurance
Life Assurance
Salary sacrifice car scheme (Hybrid/Electric Vehicle)
Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
Further flexible benefits to choose from (Gym / Bike Scheme / etc)