Collections Advisor

Collections Advisor, Coleshill Hours – 9 – 5 pm (Monday – Friday) Salary range £28,000 - £30,000 per annum JOB RESPONSIBILITIES * Dealing with a high volume of calls, letters, text messages and emails * Communicating with customers * Working with customers and business partners to secure payments * Ensuring all arrears are kept to a minimum * Understand the financial circumstances and requirements of the customer and work with the customer to identify a solution * Building rapport and strong relationships providing a quality-oriented, highly customer-focused service COMPLIANCE, TRAINING & DEVELOPMENT REQUIREMENTS * Keep up to date with compliance regulation updates * Attend and/or complete any mandatory training courses stipulated by the Company * Lead by example and embed the conduct rules in every aspect of your work * Identify and approve relevant training opportunities EXPERIENCE/PERSON SPECIFICATION * Experience within a collections and/or credit control environment * Excellent telephone and negotiation skills * Excellent written and verbal communication skills * Proficiency in IT software packages * Confidence, resilience and strong team-working skills * A driven approach to your work, in a fast-paced and collaborative environment