Service Designer - Telco

Senior Service Designer - Telco

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Location: Remote
Contract Length : 6 months
Rate: £500 per day (Outside IR35)
Role Profile
We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks.
This role is focused on service design, fulfilment journeys, operational processes, and customer experience, rather than hands-on network engineering or low-level infrastructure configuration.
The successful candidate will work across product, operations, network, and delivery teams to design scalable, customer-centric service journeys for connectivity products including fixed-line services and mobile/APN-based solutions. xwzovoh
What we're looking for
Experience working within a telecoms / connectivity / ISP environment
Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer
Strong experience designing operational and fulfilment journeys rather than purely UI/UX design
Understanding of fixed connectivity services such as fibre, Ethernet, broadband, or WAN connectivity
Knowledge of mobile connectivity concepts including APNs, SIM-based services, LTE/5G connectivity, or IoT/mobile data services
Experience working across technical and non-technical stakeholders
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.