Repairs Officer

BDS are looking for repairs officers to join our client who are a leading social housing provider in London. The role will be based at the Kings Cross head office 5 days per week Full time hours: Mon-Fri 9am - 5pm Contract: Temp ongoing with likely extension Rate of Pay: £19.54 PAYE £25.84 Umbrella Duties Provide effective support functions in the delivery of day to day, responsive repairs for the operational businesses. • Oversee and progress all repairs within the system to ensure that repairs are not stuck and that proactive steps are taken to complete repairs as quickly as possible and to a high standard. • Provide updates, estimated attendance and completion times, and address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems. • Ensure that completed works are accurately reviewed and assessed against the initial specification of works before being progressed for payment. • Assist in the processing of invoices for payment • Follow up with residents to ensure satisfaction with completed repairs and positive outcomes. • Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. • Provide a review and rating for all completed jobs and escalate concerns with contractor performance to managers and contract teams. • Provide relevant telephone support as needed, liaising with colleagues, contractors and third party providers as appropriate. • Support the regional teams to manage a reliable, trusted and responsible repairs service. The Ideal Candidate * Highly organised and experience of managing conflicting priorities in a busy office environment * Experience in working in a repairs customer service environment * Experience of providing performance monitoring and commentary against business targets * Excellent communication and interpersonal skills * Effective IT skills including basic/intermediate MS Office skill. Please apply for immedidate consideration