Hearing Wellness Advisor - Chelmsford

If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology- backed by the scale, stability, and investment of Boots Hearingcare.This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.The clinic environmentYou’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.The environment includes:Access to the latest hearing technology and hearing aid solutionsStructured diaries and appointment-based servicesStrong clinical and operational supportClear processes and high standards of careThe roleAs a Hearing Wellness Advisor, you’ll:Be the first point of contact for customers, providing a warm and professional welcomeCarry out hearing screenings and pre-clinic checksSupport hearing aid maintenance, aftercare, and troubleshootingAssist Audiologists with clinic flow and customer preparationConfidently discuss hearing health, ear care products, and next steps with customersManage administration, appointments, and customer records accuratelyPlay an active role in delivering a high-quality, customer-centric serviceYou’ll be trusted with responsibility and supported to grow your capability over time.Training & career progressionFrom day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.Career pathwayThis role offers a clear progression route: Hearing Wellness Advisor QHAD AudiologistWith strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.Entry requirements:GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and ScienceStrong performance and customer focusAbility to balance academic study with clinical practiceWhat’s in it for youSalary: 26,500 per annumMonthly bonus schemeBoots Discount CardFree hearing aids (if required as an employee)Free flu vaccination (discounted for family members)Pension scheme (including salary sacrifice)Life assuranceFlexible Benefits Box – tailor your packageTelus wellbeing support – confidential support inside and outside work25 days annual leave, increasing to 30 with service, plus bank holidaysLong service awards recognising your contributionWhat we’re looking forA strong customer-service background (healthcare or retail ideal)Confidence working with customers in a consultative environmentExcellent communication and organisational skillsStrong attention to detail and administration skillsA genuine interest in hearing health and progression into audiologyGCSEs (or equivalent) in Maths, English, and Science to support future QHAD entryWe care. We drive innovation. We strive for excellence. We build the best team.#BootsHearingcare#BootsHearingcare