Housing Services Manager

Housing Services Manager £40 per hour Umbrella | £29.09 per hour PAYE 3-Month Contract 5 Days Per Week On-Site We are seeking an experienced and dynamic Housing Services Manager to join a forward-thinking local authority and play a pivotal role in driving service improvement, strengthening accountability, and leading transformational change across housing services. This is a senior leadership position within Housing Management, offering an excellent opportunity for a passionate housing professional to make a tangible impact on service delivery, resident satisfaction, and organisational performance. About the Role Working closely with the Head of Housing Management, you will provide visible and proactive leadership across a range of housing functions, including: Tenancy Management Income Collection and Rent Recovery Estate Services Tenant Engagement Housing Support ServicesYou will be responsible for improving operational performance, embedding a culture of continuous improvement, and ensuring residents remain at the heart of service delivery. Key Responsibilities Lead, motivate and develop high-performing housing teams. Drive accountability, ownership and a positive customer-focused culture. Deliver measurable improvements in service performance, customer satisfaction and resident outcomes. Analyse performance data, customer feedback and quality assurance information to identify and resolve service issues...