Customer Accounts Representative

Customer Accounts Representative Location: Shipley, West Yorkshire (office-based) Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) Join a Customer Operations team and help deliver excellent customer experiences. In this role, you’ll support billing, metering, and front-line customer service while helping drive continuous improvement. What You’ll Do * Manage the billing cycle, resolving exceptions and meeting deadlines. * Maintain accurate customer and meter data for billing and Pay-As-You-Go services. * Handle customer and client queries via phone, email, chat, and social media. * Support customers by promoting digital self-service tools. * Log and escalate complaints in line with policy. * Work collaboratively across teams to resolve issues. * Participate in social media monitoring and responses. * Support onboarding by guiding new team members. What You Bring * Strong Microsoft Office skills and confidence using social media. * Excellent written and verbal communication. * Ability to prioritise in a fast-paced environment. * Calm, empathetic, customer-focused approach. * Accurate data entry and record-keeping. * Team-focused mindset. Qualifications & Experience * GCSEs or NVQ Level 2/3 in Administration (or equivalent). * Experience in customer service or billing administration is beneficial Interested? Apply Today