Security Control Room Operative

Control Room Operator Staffline Ireland are recruiting for a Control Room Operator on behalf of a leading security company. The role will involve a day and night shift pattern. Responsibilities: Ensuring calls are dealt with in accordance with company / client procedures Utilising customer service, IT, communication, and problem-solving skills Making decisions quickly Being sympathetic & sensitive to varying situations Working under pressure Taking ownership of incidents and seeing them through to resolution Ensuring all telephone calls are dealt with professionally Maintaining accurate records Logging all calls Storing data stored to enable reports to be generated for analysis by Management Dealing with incidents & emergencies according to laid down escalation procedures Ensuring processes & procedures followed are in line with NSI regulations Answering inbound calls Contacting existing clients via telephone Responding to personal, residential, and commercial alarms Monitoring specific customers' alarms Compiling reports Taking customers through technical information verbally Providing excellent customer service Being resilient with an extremely calm demeanour Any other duties role may involve Person Specification: Minimum 5 GCSEs including English and Maths at grade C or above (or equivalent) Comprehensive IT skills including ability to use all MS Office packages, including excel Ability to operate in a professional and confidential manner at all times Excellent communication skills, both written and verbal and able to communicate effectively with all levels of business, internal & external Self motivated and able to work on their own initiative Strong organisational and time management skills Good people development and management skills Desirable Criteria: Sound knowledge of monitoring business Valid & relevant SIA license (not required to be successful in getting the role) The Rewards The successful Control Room Operator will enjoy a competitive salary circa £28,435. Location The Control Room Operator role will be based in Belfast. The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care. Skills: Alarm Monitoring Customer Service Control Room