FInancial Professional

Debt Recovery Officer
Huntingdon
Contract
£14,14 per hour PAYE or £18.97 per hour limited paid via umbrella company inside IR35
Our client is looking for an experienced Debt Recovery Officer
Monday at New Shire Hall, Cambridge.
4 Days work at home, possible to work more than 1 days at the office Mon-Friday 9am-5pm, or flexible for earlier start 6 month contract
1. To provide an effective, customer focused support service to users of the
Income and Debt Recovery service, systems, and processes. A point of contact
for colleagues and service users for queries.
2. To provide an effective debt recovery service to maximise income for
customers and achieve resolution and payment of outstanding debt in
accordance with the Collections Strategy. Providing accurate information and
support in response to customers enquires according to agreed procedures,
practices, and regulatory and legislative requirements.
3. To ensure an integrated approach to transactions through assisting with the
implementation of new technologies, methodologies and processes that meet
the needs of clients, customers, and client organisation.
This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk
NVQ Level 2 or equivalent in Business & Administration or Finance or significant experience gained in a similar or related service working
Experience of transactional processing and knowledge / understanding of debt recovery
processes
Experience of working independently scheduling and prioritising own work to meet
service requirements
Proven customer service background with experience of conflict resolution, negotiation, and diplomacy skills
Experience of working in a customer focused role in a fast-paced environment
Excellent IT skills with good knowledge of office applications
Ability to work with internal and external stakeholders to support the delivery of the Income and Debt Recovery service in line with the annual service plan
Knowledge of Agresso ERP Systems
Awareness of Social Care charging and financial assessment processes.
Broad knowledge of relevant Legislation, Data Protection, Customer Care Guidance and Good Practice relating to debt recovery.
Ability to communicate effectively both verbally and in writing to achieve desired
outcomes and be able to influence and negotiate when advising and supporting
customers/users
Ability to manage own personal workload and for the prioritisation of that workload
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer