Holiday Advisor (Sales Advisor)

In this role, you’ll be the voice of BT for our small and medium business customers – building genuine connections and providing solutions that make a real difference to their success. You’ll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet – and often exceed – your targets. You’ll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. The role is a blend of inbound calls and/or outbound‑focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high‑quality service.    This role requires strong customer conversations, commercial judgement, and flexibility to support business needs.    By delivering compliant, value‑led conversations and supporting key customer programmes, the role plays a direct part in strengthening long‑term customer relationships while supporting wider transformation and efficiency goals.  Follow all sales, compliance, and data protection requirements.  Use CRM and sales systems correctly at all times.  Escalate risks, complaints, or vulnerabilities appropriately.  Deliver against agreed performance measures, including quality, retention, and growth.  Actively engage in coaching, feedback, and development sessions.  Support a “one team” culture by sharing best practice and helping colleagues.  Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Access to an online private GP 24/7 for you and your immediate family  Market-leading paid carers leave with up to 2 weeks off  Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme – 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.