1st/2nd Line IT Support Engineer

This opportunity combines hands-on technical support with customer engagement in a growing Managed Service Provider (MSP) environment who are looking to further expand their team. You'll work as part of an established technical team, supporting a diverse client base and helping to resolve a wide range of IT issues across modern business environments. This position holds great potential for progression, in terms of learning new skills and company growth – along with a comfortable range of benefits.

What You'll Do

• Act as the first point of contact for client IT support requests via phone, email and helpdesk systems.
• Manage and prioritise support tickets, ensuring issues are resolved efficiently and professionally.
• Deliver 1st and 2nd Line technical support across multiple client environments.
• Troubleshoot hardware, software, Microsoft 365 and Windows-related issues.
• Support and administer Microsoft 365 environments, including user accounts and licensing.
• Diagnose and resolve networking, broadband and connectivity issues.
• Provide support for VoIP and telephony platforms.
• Assist with Windows Server administration and maintenance tasks.
• Escalate complex technical issues where appropriate while maintaining ownership through to resolution.
• Maintain clear documentation and contribute to improving support processes and serv...